Privacy Policy

1. Introduction

OFFY ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).

2. Information We Collect

We collect:

• Account Information: Name, email address, phone number (optional)
• Payment Information: Processed securely via Stripe; we do not store card details
• Usage Data: Pages visited, features used, subscription history
• Agent Information: Agency name, bio, profile photo, suburb coverage areas
• Device Information: Browser type, IP address (for security purposes)

3. How We Use Your Information

We use your information to:

• Provide and improve our Service
• Process payments and manage subscriptions
• Send push notifications about new listings (with your consent)
• Communicate important service updates
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Data Sharing

We share information with:

• Payment Processors: Stripe for secure payment handling
• Cloud Providers: AWS for hosting and data storage (ap-southeast-2 region)
• Legal Requirements: When required by law or to protect rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure password hashing, and regular security audits. Data is stored in AWS ap-southeast-2 (Sydney) region.

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, we soft-delete your data and permanently remove it after 90 days, except where required by law (e.g., financial records for 7 years).

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and data
• Complaint: Lodge a complaint with the OAIC if unsatisfied

8. Cookies & Tracking

We use essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.

9. Push Notifications

You can enable push notifications to receive alerts about new listings. You can disable these at any time through your browser or account settings.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

11. Contact Us

For privacy inquiries or to exercise your rights:

• Email: privacy@offy.com.au
• OAIC: www.oaic.gov.au